Refund policy

Return, Exchange & Refund Policy

Replacement: Eligible purchases can be replaced within 7 days of delivery.
Refund: Processed within 3-5 working days after approval.

Eligibility for Return / Replacement

Your purchase is eligible for replacement within 7 days of delivery only if it meets the following conditions:

  • Incorrect Product: The product delivered does not match the item description on the website, or the wrong product was delivered.
  • Manufacturing Defect: The product received has a manufacturing defect.
  • Reporting Time: The issue is reported within 48 hours of delivery.
  • Unboxing Video: A parcel unboxing video recorded after delivery is required for security reasons. All customers are reminded to record an unboxing video at the time of shipment. 

Size / Fit Exchange

If the cover does not fit your car model, we will exchange it. Please contact us within 7 days of delivery. The cover must be unused and in its original packaging.

For cars with extra fittings such as roof rails, spoilers, antennas or bull bars, please contact our support team before ordering. We cannot accept returns or exchanges for fitment issues caused by additional fittings that were not informed before ordering.

Process of Return / Replacement / Exchange

Contact us at sanrachnawebsite@gmail.com or WhatsApp us at +91 99919 99318 (within 48 hours of delivery for defective or incorrect products, and within 7 days of delivery for size exchange) with the following information:

  • Order number
  • Reason for the request
  • For defective or incorrect products, relevant images and the unboxing video

Important: Please stop using the product immediately, put it back in its original packaging and seal it well. Make sure the product is unused, undamaged, and that all inserts and invoice slips are intact.

Return Options

  • Assisted Return: Provided only within 7 days of delivery and only when the eligibility criteria are met.
  • Self Return: For all other accepted returns outside the 7-day window, or where eligibility criteria are not met, customers must return the product themselves to the address provided.

Quality Checks

  • Digital Verification: All images and videos are carefully checked.
  • Physical Verification: Once the product reaches our warehouse, our team inspects it. If it is in acceptable condition, as dispatched from our warehouse, the request is processed on a case-by-case basis.
  • Digital verification is a preliminary step and does not guarantee approval. The final decision depends on physical verification at our warehouse.

Please Note

  • Items sent back without first requesting a return will not be accepted.
  • The return, replacement or exchange process can take up to 15 working days.
  • A replacement or exchange product is dispatched only after the first product is picked up and quality checked.

Warranty

Product coverage is limited to the replacement and exchange terms described in this policy.

Refunds

Refund Process & Timeline: All refunds are processed on Tuesdays and Fridays. Once processed, refunds may take up to 10 working days to reflect in your account.

Fees, Charges, Penalties: Handling fees, transit charges and usage penalties may apply on a case-by-case basis.

Important: In rare cases where a refund outside this policy must be processed, it will be issued as website credit, not money. Website credit can be used only on our website and cannot be combined with discounts or coupon codes.

Delay / Lost Product / Non-Delivery

We understand the inconvenience that delays, lost products or non-delivery can cause, and we work to resolve such issues as quickly as possible. If you choose to cancel your order in such cases, the cancellation may take longer than usual, and the refund may take up to 30 days. The refund will be processed once the case is closed.

Exceptions: No Return or Replacement

Applicable only for vehicle covers:

  1. Dog Bites: We do not claim that our vehicle covers protect against wild or street dogs. Such external factors are not covered by our return policy as we have no control over them.
  2. Cover Colour Fading: Vehicle covers face extreme weather conditions. Light-coloured covers may fade over time with outdoor use. This does not affect the protective layers of the cover. We do not guarantee against colour fading.
  3. Custom Covers and Additional Fittings: Please inform us in advance about any additional fittings on your vehicle when ordering. We rely on the measurements provided, and without knowledge of these fittings we cannot guarantee compatibility.

Applicable for all products:

  • Colour Variations: Slight colour differences between product photos and the actual item may occur due to screen settings, lighting and studio photography.
  • Washing & Fading: Washing the product may cause colour fading over time. Please follow the care instructions provided.